Grounds for Deactivation
Revised July 26, 2021
As a Carriage house Courier you are held to a level of
professionalism as you represent the brand. With that the
following are to be met or could result in but NOT limit to
Deactivation.
-
Theft of food, funds or other items that are the property of
Carriage House Food Deliveries' or its affiliates, partners,
employee's or representations.
-
Causing harm, or verbal assault to a customer, Merchant
employee, or fellow courier.
-
Misuse of customer or shopper data. i.e (Phone number,
address, personal dietary information. Using information for
NON-Carriage House Food Delivery Purposes)
-
Riding with pets that are not certified pets. All certified
pets must have a record submitted to us
couiersupport@@werechd.com with the subject: Pet submission
for “Your name”
-
Tampering with customers' items or food. If the customer has
valid proof.
-
We here at Carriage House Food Delivery try our best to make
sure our Courier's are paid to the best of their performance.
We support that by our customer service, professional
software, and our price point formula. So asking or promoting
additional funds or tips are prohibited.
-
As a Courier we ask that you leave a review for the customer
that you provided your service to, as they receive discounts
for being a customer. So, leaving a false review is
prohibited.
- Uncleanliness of a vehicle
- Suspended or forfeited of license
- Reported of reckless driving
-
Not Properly scanning ID app for, License, or passport for
delivery of Alcohol or any other items needing ID or age
verification
-
Delivering Alcohol of any kind to
-
Public or private school (K-12) (e.g. an elementary
school);
- College campus (e.g. a frat house);
-
Prison, reformatory, veterans' home, or state capitol
grounds;
-
Locker or similar package storage service (e.g. a storage
facility); or
- Business that sells alcohol (e.g. liquor store).
Dear Shopper as we value you, and your business we ask that the
following to be handled to the best of your ability, as a result
of deactivation
-
False review of Courier, company, partners or our affiliates
-
Misuse of customer policy and theft of food or item on the
Carriage House Food delivery platform
-
Causing harm, or verbal assault to a Courier, Merchant
employee, or Carriage House Food Delivery customer service
employee
-
Illegally purchasing and using Carriage House Food Delivery
Services for use of Alcohol
-
Purchasing Alcohol for a minor. As well as the local PD will
be notified
If you have any questions about your account please feel free to
appeal your case or situation via email only at
deactivated@werechd.com the response is usually within 24 hours of
receiving the email.